At Kidz Thingz RSA, we strive to deliver your order as quickly and safely as possible. As many of our products are handmade or made to order, delivery times may vary depending on the product selected.
Delivery Areas
We currently deliver throughout South Africa using reputable courier partners.
Unfortunately, we do not currently offer international shipping unless specifically arranged in advance.
Processing Times
Orders are processed during normal business days (Monday to Friday, excluding public holidays).
Ready-Made Items
- Processing time: 1–3 business days
Handmade or Made-to-Order Items
- Processing time: 3–7 business days
Certain custom or personalised orders may require additional production time. If this applies to your order, we will notify you accordingly.
Delivery Timeframes
Once dispatched, estimated delivery times are:
| Area | Estimated Delivery Time |
|---|---|
| Major Cities & Metropolitan Areas | 1–3 Business Days |
| Regional Areas | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
These times are estimates and may be affected by factors outside our control, including weather conditions, public holidays, courier delays, strikes, or peak shopping periods.
Delivery Fees
The charges will be calculated at checkout based on your location and order size.
Free Delivery
We offer free delivery on orders over R750 within South Africa.
For orders below this amount, standard courier charges will apply.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp (where applicable).
You can use this tracking information to monitor your delivery progress.
Delivery Address Accuracy
Customers are responsible for ensuring that all delivery information provided is accurate and complete.
Kidz Thingz RSA cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete delivery information.
Failed Delivery Attempts
If delivery cannot be completed because:
- No one is available to receive the parcel,
- The address provided is incorrect,
- The parcel is refused,
additional delivery charges may apply for re-delivery.
Damaged Parcels
If your parcel arrives visibly damaged:
- Take photographs before opening the package.
- Notify us within 48 hours of delivery.
- Email the photographs and your order number to info@kidzthingzrsa.co.za.
We will investigate and work with you to resolve the issue as quickly as possible.
Delays Beyond Our Control
While we make every effort to meet estimated delivery times, Kidz Thingz RSA shall not be liable for delays caused by:
- Courier service disruptions
- Natural disasters
- Public holidays
- Civil unrest
- Power outages
- Other circumstances beyond our reasonable control
Collection Option (Optional Section)
Local Collection
Customers may collect orders by prior arrangement.
You will be notified when your order is ready for collection.
Collection address:
53 Carden Street Redhouse Port Elizabeth.
Collection times:
Monday – Friday: 08:00 – 17:00
Contact Us
For delivery enquiries:
Kidz Thingz RSA
Email: info@kidzthingzrsa.co.za
Website: Kidz Thingz RSA
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